Last updated: 9 September 2025

Introduction

Reclaim the Flag (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, make a purchase, or otherwise interact with us. Our store is hosted by Shopify, which also processes your information to enable us to provide our services.

By using our site and services, you agree to the terms of this Privacy Policy.

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Information We Collect

We may collect the following types of information:

• Contact details (name, email, billing and shipping address, phone number).

• Payment information (processed securely by Shopify and payment providers; we do not store your card details).

• Order details (items purchased, delivery details, transaction history).

• Device and usage data (IP address, browser type, how you navigate our site).

• Communications (emails, customer service messages, or reviews you submit).

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How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate with you about your orders, services, or promotions.

• Improve our website, products, and services.

• Prevent fraud and secure our services.

• Comply with legal obligations.

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Sharing Information

We share your information only when necessary:

• With Shopify (our e-commerce platform).

• With payment processors, shipping companies, and service providers who help us operate our store.

• With authorities if required by law.

We never sell your personal information.

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Cookies

Like most websites, we use cookies to keep our store secure, remember your preferences, and understand how visitors use our site. You can manage cookies in your browser settings.

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Your Rights

If you are in the UK or EU, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to or restrict certain processing.

• Withdraw consent (where processing is based on consent).

To exercise these rights, email us at info@reclaimtheflag.co.uk.

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Data Retention

We keep your information only as long as needed to provide our services, comply with legal requirements, and resolve disputes.

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Security

We take reasonable measures to protect your information. However, no method of transmission or storage is 100% secure.

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Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last updated” date.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@reclaimtheflag.co.uk