Last updated: 9 September 2025

Damaged, defective, or incorrect items

We only accept returns or issue refunds if your item arrives damaged, defective, or incorrect.

• Please inspect your order on delivery and contact us within 7 days at info@reclaimtheflag.co.uk with your order number and clear photos.

• If approved, we’ll arrange a replacement at no extra cost or issue a refund to your original payment method.

No returns for change of mind

Because our products are made to order, we cannot accept returns or issue refunds for unwanted items, wrong sizes, or change-of-mind purchases.

Refunds

If a refund is approved, it will be processed to your original payment method within 7–10 business days. Banks and card providers may take additional time to post the refund.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights regarding faulty goods.